What our clients have to say.
We provide hands-on assistance and solutions to retailers and wholesale companies of all sizes, school systems, universities and more. ABTEK has partnerships with several local independent banks that refer their commercial customers. We focus on supporting our customers so that they continue to value our relationship long after original contract terms expire.
There are many credit card service companies out there but ABTEK is right for us. The service options available are incredible and pricing is competitive. The customer service is hands-down the winner! The staff in Waterford, MI is friendly and responsive to every request. They make a continuous effort to make us feel at ease and trust them with our business. We do!!!
– Alan M. Lund, Diplomat Specialty Pharmacy
I stay with ABTEK because of Dennis. He gives me reassurance that transactions are running securely and is able to respond quickly to solve my problems. I will not switch companies for a cheaper rate. I know that we are in great hands.
– Auggie Kennedy. Office Manager, LawnWorks of Joliet
I‘ve firsthand experience with Morgan and the Team at Abtek - whenever something doesn’t work out quite right and I just don’t know what to do - I call, and it turns a long process with no results into a 1-5 minutes solution.
– Dawn G. Johannes, Analyst, Pharma Contracts
We have received great feedback from our clients with compliments to ABTEK. Their dedication to the merchant's needs and the personalized service sets them apart from their competition. Granite Information Systems is a regional dealer of the Retail Pro® point of sale and inventory management system. With ABTEK, we have a reliable and responsive merchant service provider. It has been a pleasure working with a company that is not only local in Michigan, but has the similar core value to provide superior customer service. We are extremely pleased to be working with ABTEK and highly recommend them to any client in need of a credit card processor.
– Fred C. May Jr., President, Granite Information Systems, Inventory Management and Point of Sale Systems
We have been working with Abtek for over 20 years, excepting a 2 year break. We couldn’t come back soon enough!
When we did switch to another provider, it was very impersonal. When we had to call them for anything, you never knew who you would get to speak with, and if you had to call them back for the same problem, you STILL couldn’t talk to a specific person, just which ever operator took the call.
I love the fact that when calling Abtek, you can speak to a specific person, who understands what you’re requesting from them. It’s very unusual for that person not to be able to help, but if they can’t, they will find someone who can, usually within the same call.
With our other processor, we had an instance of a chargeback, which we disputed twice and after that, it would have gone to arbitration. That was OK, however it would have cost us $150.00 for arbitration (no matter what) and if we lost, the amount of the chargeback plus “fees”. Even though we were pretty sure that we would have won, it was not worth the hassle for something under $1000.00. Who knows what their “fees” would have been if we “lost”?
On many occasions, we have borrowed terminals from Abtek to go to shows, like the Snowmobile Expo, the Motorcycle Expo and different boat shows. It has always been hassle-free and at no charge to us, other than the processing fees for the transactions. I would recommend Abtek for their personal service, their loaner service and their very friendly attitude.
– Karen, CCS Sport
Genesee Ceramic Tile has been with ABTEK five fruitful years. ABTEK has always provided the best service, resulting in a worry-free experience. All problems have been met with swift attention and resolution. ABTEK has also been valuable with regard to general assistance and knowledge. When others call soliciting our business, I respond that we have an excellent relationship with our current credit card provider and Genesee Tile is not interested in changing.
– Linda Leach, Genesee Tile
Schoolcraft College has been working with the people at ABTEK since 2000. From the very beginning the services provided by ABTEK have been accurate, prompt and professional. The conversion was seamless. That was due to the excellent staff that is very helpful and willing any time there are questions or concerns. ABTEK was a valuable asset when the college purchased a new software program that included credit card payments for the Culinary Arts and Food Services departments. They worked very closely with the software company to ensure all the programming was correct. In 2003 the college expanded the partnership with ABTEK by purchasing a gift card program for campus use. Again, ABTEK did an excellent job presenting the product and setting things in motion. I'm very happy to be working with ABTEK and would recommend them highly to anyone needing the services they provide.
– Mary Beaudoin Bursar, Schoolcraft College
I don’t call often, but I’m glad to know that if I need to there will be someone ready to help. Thanks ABTEK!!!
– Melissa Stewart
We switched to ABTEK as of March 1, 2008 in an effort to improve the level of support provided to our two locations and they are delivering. I routinely use to get weekly complaints from store management stating that the support service line was a series of hold and wait, which caused our clients to wait. This issue has been eliminated since we partnered with ABTEK. The interchange plus pricing leaves little doubt on how we are being charged for their services. An added bonus is that our Controller noticed immediately that we were seeing our MC/Visa and American Express Card deposits earlier than with our previous providers. Our business success relies on building strong relationships with companies who understand the importance of providing exceptional service. I recommend ABTEK as a business partner.
– Robert Hutter, Chief Financial Officer, Tapper's Diamonds & Fine Jewelry
Vince & Joe Lucido of Lucido Fine Jewelry have been a customer of ABTEK for almost 18 years now. We have been approached may times to switch companies, guaranteeing better rates and services. Every time we have compared, we find out there is no better! ABTEK offers the best rates and the customer service is exceptional! I would recommend them to anyone whom was looking for a card processor.
– Sheri L Youngmen, Controller, Lucido Fine Jewelry
This letter is in regards to our relationship with our Credit Card Processing Company, ABTEK. We have held our relationship with ABTEK since November 11, 1999. We are happy to support our local, Michigan based business while receiving fast, reliable Customer Service. When calling ABTEK, we experience no hold time and no prompts. The support staff has always been knowledgeable and timely when we have called with issues or needs. We would highly recommend ABTEK to any company that is in need of a full service, full support Credit Card Processing Company.